Policies & FAQ
How much does it cost to join the Wine Club?
There is no cost to join.
How do the benefits work, when do they begin?
Depending on the Wine Club level you join, you will receive a number of complimentary tastings, 5-15% savings on wine purchases and merchandise, special shipping pricing, invitations to events, and access to library wines. Your benefits begin as soon as you join.
How often will I be billed?
You will be billed five times per year- February, April, June, September, and December. (Unless you purchase wine at our winery, online or by phone)
How long does my membership last?
Your membership lasts as long as you would like it to. We require a minimum of three Wine Club releases, or members will be subjected to a $150 cancellation fee.
How will I know when I have been charged?
You will receive an email notification 1 week prior to the billing of your release, letting you know the selection, cost and add-on options. Releases will ship or become available for pickup 1 week after billing.
Can my Wine Club benefits be extended to someone else?
We encourage members to bring guests with them and enjoy complimentary tastings (members do have to be present in order for guests to take advantage of benefits). Your membership benefits only extend to the person on the account and their spouse/partner.
How can I make changes to my Wine Club account?
Members have complete access to your personal account information through the James Cole website under the Manage Account page.
What happens if my Wine Club shipment is sent back to the winery?
The shipping service we use will make three delivery attempts before returning the wine to us. If the wine is returned to the winery, we can reship the order for a $30 fee. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.
What happens if I decide I don't want an order after billing and shipping?
If the wine has not been delivered, you may request it to be returned for a refund with a $30 fee.
What if I end up with a corked or damaged bottle?
In the unlikely event that a bottle arrives damaged or corked (we inspect the wines incredibly closely before shipment), notify us as soon as possible and we will replace the damaged merchandise.
If I choose to be a “pick-up member,” how will I know that my wines are available to pick up?
All pick-up members will receive an email notifying them of the release. The pick up party is an opportunity for you to sample the wines, pick up your shipment, and enjoy the benefits of being part of the Wine Club. If you are unable to pick up your release after 45 days, we will conveniently ship the wine to you. Shipping charges will be applied to the credit card we have on file.
Can I have someone else pick up my release?
Yes, you can have a friend or family member pick up your release. Just be sure to send us an email or give us a call with the name of the person so we can make a note on your account.
Can I skip releases?
Yes! Wine Club can skip a maximum of two consecutive releases per year. Longer durations require cancellation, which may be subjected to the $150 cancellation fee if the member cancels before receiving three releases.
What is the cancellation policy?
We hate to see you go, but if you wish to cancel your membership we ask that you give notice two weeks before the release of the next club release. We require members receive three releases before cancellation, or they will be charged a $150 cancellation fee. If we do not receive timely notice, you will be required to accept the current release.
What address should I use for shipping?
We suggest that you provide an address that will guarantee you receive a delivery, such as a place of business, with someone over the age of 21 present to sign for your order.
How do I find out what is included in the upcoming release?
You will receive a notification email 1 week before billing, letting you know the wine selection.
If I do not want to receive some of the wines in the upcoming release, can I replace it with another wine?
If you would like to add-on or change your release, please do so online prior to billing.
What is the delivery process?
Our default shipping method is via UPS or FedEx ground. (1-7 business days) An adult 21 or older must be present to sign for the package upon delivery. For more information about shipping please see our shipping page. If you would like to make adjustments to your shipping method contact us at email@example.com.
What benefits do I have at Tank Garage Winery
Active Wine Club members of James Cole Winery enjoy 2 complimentary Lubrication Tastings at Tank Garage Winery per visit with prior reservation. To reserve your complimentary tastings, you may book online with Tank Garage Winery and identify yourself as a member during the booking process or call the winery directly at (707) 942-8265. Please note, no other benefits such as discounts or wine access transfer.